We will prepare and package the items within 2 business days after you place your order (allowing for holidays), and a tracking link or tracking number will be generated for you to track the specific logistics progress.

If you want to change or cancel your order, please send an email to juicyjoys@foxmail.com within 24hrs, and your bill number should be mentioned in your email.

In most cases, the items you purchased will be delivered to you about 13 business days after you have completed the full payment for your order. However, during the global shipping process, factors such as weather conditions, customs inspections, and logistical arrangements by the shipping company may affect the delivery schedule. Therefore, we cannot guarantee a specific delivery date.

Your package will be delivered in plain packaging with no logos or indicators that you ordered from a sex toy store.

The shipping is $8.0 for orders less than $29.9, and $5.0 for orders between $29.9(including $29.9) and $59.9. You will get free shipping when you spend over $59.9(including $59.9) in one order.

Our sales and distribution areas are all other US regions except Puerto Rico, US Virgin Islands, Hawaii, The Territory of Guam, and Alaska, so please do not place orders for users in these regions.

When ordering from juicyloves.com, you're responsible for assuring the product can be lawfully imported to the destination.
Products sold in our store and shipped to United States, may be subject to tax. And the tax is included in the price of products shown on the product description page, so you won't pay additional tax for the product.